Training Administrator – Technical Training (Engineering & Maintenance)

Qatar Airways Maintenance Training Organisation

2023-09 -

Coordinate end‑to‑end scheduling, logistics and delivery of technical programmes across engineering and maintenance, acting as the daily liaison between internal teams, external providers and management. Translate regulatory and business requirements into scheduled activities, supporting early‑phase project scoping. Maintain and quality‑check large‑scale records in the AMOS database, ensuring data integrity for audits and decision‑making. Produce performance metrics, completion rates and compliance reports using MS Excel for management and regulatory stakeholders. Serve as primary contact for programme queries, escalating issues and communicating procedural changes across departments.

Hub Customer Services Agent

2019-04 - 2023-09

Delivered customer service in a fast‑paced, highly regulated environment adhering to safety, security and IATA/QCAA standards. Verified documentation and procedural compliance under time pressure, developing deep knowledge of operational and regulatory frameworks. Escalated and resolved issues through defined channels, coordinating directly with subject‑matter experts and operational teams. Contributed to continuous improvement by identifying gaps and recommending corrective actions.

Client Services Officer – Corporate Clients

2018-03 - 2019-03

Maintained internal controls and documented procedures with clear audit trails, conducting periodic reviews to close process gaps. Prepared and distributed daily MIS reports to internal stakeholders, enhancing reporting and data analysis capabilities. Facilitated cross‑functional communication to ensure alignment with corporate client requirements.

Team Leader

2016-11 - 2018-02

Led and supervised a team of client care executives, coaching individuals and monitoring performance against service and compliance standards. Developed and rolled out team‑level policies and procedures, ensuring adherence to internal controls.

Client Care Executive

2014-04 - 2016-01

Managed customer information and resolved complex inquiries, building a foundation in accurate documentation and stakeholder communication.