افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Senior Reservation Agent
Wyndham Hotels & Resorts
2024-01 - 2026-12
Managed hotel reservations, modifications, cancellations and booking inquiries via phone and email for a global portfolio of over 2,000 hotels. Utilised SYNXIS to maintain guest profiles, room availability, rates and special requests while ensuring accuracy and efficiency. Coordinated with Front Office, Housekeeping and Sales to deliver seamless guest experiences and handled escalated complaints, providing effective solutions. Identified upselling opportunities for room upgrades and additional services, contributing to revenue growth. Maintained confidentiality of guest data and supported colleagues with complex reservation cases.
Senior Teller
Al Ansari Exchange
2021-01 - 2024-12
Processed high volumes of currency exchanges, money transfers and other financial transactions with precision. Verified customer identity and transaction details in line with KYC and AML regulations, ensuring regulatory compliance. Handled cash management, maintaining accurate cash balances and transaction records. Delivered professional customer service, addressing inquiries, complaints and complex cases while maintaining confidentiality. Supported daily branch operations, managed customer queues and assisted team members to sustain service quality.
Call Center Agent
Dubai Health Authority (DHA)
2019-01 - 2021-12
Handled a high volume of inbound calls, providing professional assistance on healthcare services, appointments, procedures and general information. Delivered accurate information to patients and the public, ensuring a positive experience. Managed call queues efficiently and escalated complex issues when necessary.
اللغات
English
fluent
Arabic
fluent
آخر تحديث: منذ يوم