Community Engagement and Accountability (CEA) Coordinator

About the role

The Syrian Arab Red Crescent (SARC) is recruiting a Community Engagement and Accountability (CEA) Coordinator based in Damascus (Abou Remmaneh). The role strengthens community engagement and accountability across SARC's way of working, programmes and operations, builds CEA understanding and capacity, integrates CEA into strategy, plans, policies and tools, and supports the feedback and complaints mechanism.

Key responsibilities

• Build staff and volunteer capacity to mainstream CEA through training and briefings at all levels, and establish CEA focal points at HQ and in branches
• Work with PMER colleagues so CEA is included in all plans with measurable indicators and covered in partner reports
• Manage the community feedback mechanism, ensuring feedback is collected, analysed, responded to and acted on
• Integrate CEA activities and indicators into programme and response plans and budgets
• Include CEA questions in all needs assessments and ensure they are participatory
• Design programmes with the input of community members, including men, women, boys, girls and marginalized groups, and share programme information with them
• Coordinate CEA approaches across SARC units, departments and branches, and with IFRC, ICRC and partner National Societies, positioning SARC as a lead actor in CEA

Required profile

• University degree in a relevant field such as community engagement, community development, social and behavior change communication, sociology, anthropology, health education, or equivalent work experience
• Four years' experience in a humanitarian organization
• Experience designing and delivering training and building the capacity of staff and volunteers
• Experience designing and implementing assessments, community consultations, research and/or focus group discussions
• Experience designing and implementing community feedback mechanisms
• Experience designing and implementing tools for communicating with communities (radio, social media, social mobilization)

Candidates apply by sending an updated CV in English as a PDF only, with the position applied for in the subject line; the application deadline is 11 July 2026.