Customer Support Associate – Remote (Syria)

About the role

Azurreo is seeking a Customer Support Associate to join its international support team. Working fully remotely from Syria, you will be the first point of contact for customers worldwide, helping them resolve technical issues related to hosting, networking, and telecom services while delivering a high‑quality experience.

Key responsibilities

• Respond to customer inquiries via email, ticketing systems and other channels.
• Troubleshoot Tier 1 technical problems involving DNS, SSL certificates, FTP, email configuration and basic networking.
• Document interactions and findings in the ticketing and CRM platforms.
• Escalate complex issues to senior engineers with clear documentation.
• Follow up with customers to ensure resolutions meet expectations.
• Monitor ticket progress against internal service levels.
• Collaborate with engineering teams to resolve issues efficiently.
• Contribute to internal knowledge‑base articles and suggest process improvements.

Required profile

• Current residence in Syria.
• Bachelor’s degree in IT, Computer Science, Telecommunications or a related field.
• 1–3 years of experience in technical support, help‑desk or customer support.
• Fluent written and spoken English.

Required skills

• DNS configuration and troubleshooting.
• SSL certificate management.
• FTP setup and troubleshooting.
• Email account configuration.
• Basic networking concepts.

What we offer

• Opportunity to work with a global telecom testing platform used in over 144 countries.
• Remote‑first work environment with a multicultural team.
• Professional growth and long‑term career development.