Receptionist

About the role

We are looking for a professional, welcoming, and organized Receptionist to be the first point of contact for clients and visitors at our office in Damascus, Syria. You will create a positive first impression while providing essential administrative and operational support to our consultants and operational teams.

Key responsibilities

• Greet clients and visitors professionally, ensuring a positive customer experience.
• Manage the reception area, maintain a tidy and welcoming environment.
• Assign walk‑in leads to consultants according to company procedures.
• Handle incoming calls, inquiries, and client communications, directing them appropriately.
• Schedule appointments and coordinate client meetings.
• Oversee inbound and outbound shipments, courier services, and document deliveries.
• Provide basic information about company services and processes to clients.
• Maintain accurate records of visitors, inquiries, and client interactions.
• Support consultants and operational teams with administrative and coordination tasks.
• Ensure proper filing, organization, and handling of client documents.
• Monitor office supplies and coordinate replenishment when needed.
• Assist with general office administration and special projects as assigned.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Hospitality, Customer Service, or a related field.
• 1–3 years of experience in reception, customer service, front desk, or administrative support roles.
• Excellent communication skills in English and Arabic, both spoken and written.
• Strong organizational, multitasking, and time‑management abilities.
• Professional demeanor, attention to detail, and ability to work in a fast‑paced environment.
• Discretion and confidentiality when handling sensitive information.

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Word
• Excel
• Outlook
• CRM systems (experience is an advantage)