Technical Support Specialist

About the role

Azurreo is seeking a Technical Support Specialist to join its international Customer Support team. Working fully remotely from Syria, you will be the first point of contact for customers worldwide, helping them resolve technical issues related to hosting and network services while delivering a high‑quality experience.

Key responsibilities

• Respond to customer inquiries via email, ticketing systems and other channels.
• Troubleshoot Tier 1 technical problems involving DNS, SSL certificates, FTP, email configuration and basic networking.
• Document all interactions and findings in the ticketing and CRM platforms.
• Escalate complex issues to senior engineers with clear documentation.
• Monitor ticket progress and ensure compliance with internal service levels.
• Collaborate with engineering teams to resolve issues efficiently.
• Contribute to internal knowledge‑base articles and suggest process improvements.

Required profile

• Current residence in Syria.
• Bachelor’s degree in IT, Computer Science, Telecommunications or a related field.
• 1–3 years of experience in technical support, helpdesk or customer support.
• Fluent written and spoken English.
• Strong communication and customer‑service orientation.

Required skills

• DNS
• SSL certificates
• FTP
• Email configuration
• Basic networking
• Ticketing systems
• CRM platforms

What we offer

• Fully remote work arrangement.
• Opportunity to work with a multicultural, global team.
• Exposure to telecom and hosting technologies.
• Continuous learning and professional development.