Technical Support Specialist – Remote (Syria/Turkey)

About the role

As a Technical Support Specialist you will be the first point of contact for customers experiencing technical issues across networking, hosting and telecom equipment. Working fully remotely, you will investigate, troubleshoot and resolve tickets in English for operators worldwide.

Key responsibilities

• Own tickets from initial contact through to resolution, ensuring SLA compliance.
• Troubleshoot Tier 1 problems related to networking, DNS, SSL certificates, FTP, email configuration and telecom hardware.
• Coordinate with engineering teams for complex issues and hand over escalated cases with clear notes.
• Communicate solutions to customers via call, chat or messaging platforms.
• Maintain accurate ticket documentation and provide daily handovers.

Required profile

• 1–3 years experience in technical support, IT helpdesk or network support.
• Fluent written and spoken English.
• Resident in Syria or Turkey and available for full‑time work (8 hours/day, 5 days/week).

Required skills

• Networking fundamentals
• DNS configuration
• SSL certificate management
• FTP and email configuration
• Router and gateway setup
• SIM management platforms