Case Manager – Gender-Based Violence & Child Protection (North-West Syria)

About the role

Islamic Relief is seeking a dedicated Case Manager to provide protection‑focused case management and psychosocial support to survivors of gender‑based violence and children at risk in North‑West Syria. The role follows a survivor‑centred approach, ensuring confidentiality, non‑discrimination and respect for human rights.

Key responsibilities

• Conduct comprehensive needs assessments for survivors and at‑risk children.
• Develop and implement individualized safety and care plans.
• Provide direct psychosocial support through individual and group sessions.
• Coordinate referrals to health, legal, shelter and livelihood services.
• Maintain accurate case files, follow‑up reports and documentation in line with protection standards.
• Collaborate with the centre’s psychosocial supporter to ensure integrated service delivery.
• Supervise and monitor the quality of psychosocial support activities.

Required profile

• Relevant experience in case management, protection or psychosocial support for GBV survivors or vulnerable children.
• Understanding of protection principles, best interests of the child and survivor‑centred approaches.
• Ability to work in a conflict‑affected environment and maintain confidentiality.
• Strong communication and coordination skills.

Required skills

• Case management methodology.
• Psychosocial support techniques.
• Needs assessment and safety planning.
• Referral networking.

What we offer

• Opportunity to contribute to humanitarian protection programmes.
• Professional development within an international NGO.