IT Manager – National, Damascus

About the role

The IT Manager for the Syria Country Office reports to the Finance & IT Director and is responsible for all IT operations in the country office. The role ensures that the IT strategy supports Save the Children's strategy and vision, keeps staff informed through timely communications, provides the IT infrastructure and contributes to organizational policy on quality standards and strategic planning. It is a 12-month contract.

Key responsibilities

• Manage all IT operations in the Syria Country Office, including the local data centre, and roll out new global IT policies and initiatives as requested by the Global Team
• Coordinate with regional and global teams to implement the latest technologies and services, and take part in programmatic activities to support program designs
• Plan the yearly IT budget to cover license and contract renewals and other costs
• Design, prepare and maintain an emergency preparedness plan so core staff can work remotely during emergencies
• Manage the global account directory and coordinate with team leaders to provide sufficient services for staff
• Plan and run IT training for non-IT staff and new joiners, and give training on new systems and policies
• Design, implement and monitor backups (full, incremental and disaster-ready) for country and field offices, and manage data protection incidents via the Datix platform
• Provide hardware and software support, including troubleshooting printers, ADSLs, fax machines and photocopiers
• Ensure compliance with IT policies, lead IT security initiatives, user awareness and data protection compliance with SCI, Syrian law and GDPR
• Formulate and implement business continuity and disaster recovery plans, and review and track the IT inventory
• Carry out ad-hoc IT duties as requested by the Finance & IT Director

Required profile

• Bachelor's degree in information technology, computer systems or computer information systems
• At least 7 years of experience in information management; previous experience in INGOs is essential
• 1-3 years of experience as an information management manager is preferable
• Strong written and spoken English and Arabic, and excellent IT skills
• No difficulty travelling within Syria

Required skills

• All Microsoft packages, Agresso and Windows Server
• Ability to provide remote technical support
• Advanced understanding of IT systems for day-to-day maintenance