IT Support Officer – Technical Support Specialist

About the role

The IT Support Officer provides technical support and ensures the smooth operation and maintenance of company IT equipment. The role involves day‑to‑day assistance to employees, helping them stay productive with reliable hardware and software.

Key responsibilities

• Manage and maintain laptops, including hardware upgrades and software installations.
• Install, configure and maintain printers and other IT devices.
• Troubleshoot hardware and software issues and deliver day‑to‑day technical support to staff.
• Provide timely and effective technical support to resolve user problems.

Required profile

• Minimum 2 years of experience in IT Support or a related role.
• Very good command of English, both written and spoken.
• Strong problem‑solving and communication skills.
• Ability to provide timely and effective technical support.

Required skills

• Laptop hardware and software troubleshooting.
• Printer installation, configuration and maintenance.