QoS Specialist – Telecom

About the role

Azurreo is seeking a QoS Specialist to join its Operations team. The role focuses on supervising site stability, improving service delivery, and maintaining high customer satisfaction across remote locations in the Middle East.

Key responsibilities

• Monitor daily site performance and ensure consistent quality of service.
• Identify, analyze, and escalate incidents with detailed documentation.
• Coordinate with internal teams and external partners to resolve issues promptly.
• Track QoS metrics, produce KPI reports, and follow up on corrective actions.
• Drive continuous improvement through root‑cause analysis and preventive plans.
• Communicate professionally with customers on technical topics.

Required profile

• Bachelor’s degree in a technical field.
• 4+ years of experience in QoS, network supervision, or related telecom operations.
• Proven experience in technical customer‑facing roles.
• Fluent written and spoken English for global client interaction.
• Immediate availability with no conflicting commitments.

Required skills

• QoS monitoring
• Network supervision
• Performance monitoring

What we offer

• Competitive full‑time salary package.
• 100% remote work with a standard 9 am‑6 pm schedule.
• Paid time off and recognition of national holidays.
• Company‑provided PC and professional tools.
• Training, mentorship, and growth opportunities.