Senior Tenant Relations Officer

About the role

The Senior Tenant Relations Officer is responsible for maintaining effective relationships with tenants, enhancing satisfaction and retention, and ensuring compliance with company policies and property management standards.

Key responsibilities

• Maintain effective relationships with tenants, enhance satisfaction and retention.
• Manage tenant inquiries, coordinate lease activities, conduct site visits, resolve disputes, and collaborate with property management teams.

Required profile

• Bachelor’s degree in a related field.
• Strong experience in tenant relations, property management, leasing, retail, or related field; mall or retail experience is a plus.

Required skills

• Excellent English communication (written and verbal).
• Knowledge of property management principles, leasing agreements, tenant rights, and rental regulations.
• Familiarity with SAP functional skills is a plus.