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Unit Manager – HLP Support Units (Syria)

The Syria Report · Damas

جديد
Senior 🇬🇧 English

وصف الوظيفة

About the role

The Unit Manager will lead the day‑to‑day operations of a Housing, Land and Property (HLP) Support Unit embedded within municipal structures in Syria. This role ensures effective coordination, workflow management, and service delivery to strengthen rights‑based recovery processes.

Key responsibilities

  • Oversee daily operations and workflow of the HLP Support Unit.
  • Coordinate case intake, referrals, documentation, and follow‑up mechanisms.
  • Implement operational procedures, SOPs, and referral systems.
  • Collaborate with technical experts, legal consultants, municipalities, and partner organisations.
  • Supervise volunteers and support staff assigned to the unit.
  • Monitor compliance with ethics, safeguarding, confidentiality, and data‑protection procedures.
  • Support simulations, operational readiness exercises, and service‑delivery activities.
  • Contribute to reporting, documentation, and monitoring in coordination with project management and M&E teams.
  • Facilitate communication between local stakeholders, municipalities, and project partners.
  • Identify operational challenges and propose workflow improvements.
  • Assist with the handover and institutional embedding of the HLP Unit within municipal structures.

Required profile

  • Minimum 5 years of experience in project coordination, operations management, governance, urban development, legal aid, humanitarian response, or related fields.
  • Strong organisational and coordination abilities.
  • Experience working with municipalities, civil‑society actors, or donor‑funded projects is highly desirable.
  • Ability to manage multiple stakeholders and workflows simultaneously.
  • Excellent communication and problem‑solving skills.
  • Understanding of HLP, community engagement, or service‑delivery systems is an asset.
  • High level of professionalism, confidentiality, and ethical awareness.

Required skills

  • No specific technical skills required

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The Syria Report

Damas