Commercial Operations Officer

About the role

CloudSoftway is an AWS Advanced Consulting Partner specializing in Cloud, DevOps, AI and Digital Transformation, serving customers across the Middle East, Africa and Europe. It is looking for a proactive, highly organized Commercial Operations Officer to drive commercial activities, partner engagements and marketing execution. This is a hands-on role working closely with the CEO and the international commercial, technical and marketing teams.

Key responsibilities

• Vendor and strategic partnerships: coordinate day-to-day relationships with technology partners, manage partner programs, portals, certifications and competencies, track partnership initiatives, funding applications and deadlines, and coordinate joint go-to-market activities, co-selling, workshops and partner events.
• Commercial operations: support commercial activities across markets, keeping sales, presales and delivery teams coordinated; maintain CRM accuracy, opportunity tracking and reporting; prepare weekly commercial reports, meeting summaries, action trackers and performance updates; flag bottlenecks and overdue actions.
• Marketing and business development support: coordinate B2B marketing campaigns with the marketing team, manage marketing calendars across LinkedIn and website updates, coordinate webinars, conferences, customer success stories and promotions, and track campaign outcomes and follow-up.

Required profile

• 4+ years of relevant experience in commercial operations, business coordination, vendor partnerships, sales operations or B2B marketing within a technology environment.
• Excellent written and spoken English, able to communicate professionally with international customers, partners and executives.
• Strong organization, attention to detail and ability to manage multiple priorities independently.
• Based in Damascus, available for hybrid work and flexible to travel when needed.

Required skills

• Proficiency with Microsoft 365, especially Outlook, Teams, Excel and PowerPoint.
• Familiarity with CRM platforms and AI-powered productivity tools.

What we offer

• Competitive base salary plus performance-based bonus.
• Direct exposure to international technology partnerships and business initiatives.
• Close collaboration with executive leadership and a collaborative environment with room to take ownership and grow.