Medical Assistant – Migration Health Assessment Centre

About the role

IOM, a UN-related organization working on migration, is recruiting a Medical Assistant in Damascus for its Migration Health Assessment Centre (MHAC). The postholder provides information on health assessments, applicant processing and other IOM services to migrants and may be assigned to either the reception and data processing unit or the call centre.

Key responsibilities

• Call centre: support coordination of the call centre, register migrants in the IOM database, schedule and confirm medical appointments, prepare lists of migrants scheduled for health assessment, maintain daily statistics and help manage customer satisfaction evaluations.
• Reception and data entry: explain the registration process, check applicants' identity, enter biodata, take photos with a webcam and load images, print medical and consent forms, and receive completed medical forms, X-rays and other documents from country offices or panel physicians.
• Prepare, sort and package medical files for mobile migration health assessment missions, and send completed forms, DNA packages and other documents to partners by electronic means or courier.
• File incoming and outgoing letters, reports, emails and faxes, and photocopy bank deposit slips and other proof of payment for the Administrative/Finance Assistant.

Required profile

• University degree with at least three years of relevant experience, or secondary school diploma with at least five years.
• Experience in computer data entry, call centres or a busy medical institution; proven experience with NGOs or international organizations is an advantage.
• Fluency in English and the local language (oral and written); external applicants in the Professional category must also know at least one additional UN language.

Required skills

• Typing speed of at least 60 words per minute and fast, accurate typing.
• Intermediate MS Office skills; knowledge of Windows and MS Office is mandatory.
• Data management principles, customer care and excellent communication skills.
• An advantage: medical terminology, secretarial and archival experience, Power BI, SQL, EHR systems and IFHP data management.