Medical Assistant - Migration Health Assessment Centre

About the role

IOM, a UN-related organization focused on migration, is recruiting a Medical Assistant for its Migration Health Assessment Centre (MHAC). The postholder provides information on health assessment programmes, applicant processing and other IOM services to migrants and may be assigned to either the reception and data processing unit or the call centre.

Key responsibilities

• Call centre: support coordination of the call centre, give migrants information on health assessments by phone, register migrants in the IOM database, schedule and confirm medical appointments, prepare lists of migrants scheduled for assessment and maintain daily statistics.
• Reception and data entry: explain the registration process, check applicants' identity, enter biodata, take photos with a webcam and load images, print medical and consent forms, and receive completed medical forms, X-rays and other documents from country offices or panel physicians.
• Prepare, sort and package medical files for mobile migration health assessment missions, transmit completed forms and DNA packages to partners by electronic means or courier, and file incoming and outgoing correspondence.
• Check, print and photocopy bank deposit slips and other proof of payment, and perform other assigned duties.

Required profile

• University degree with at least three years of relevant experience, or secondary school diploma with at least five years.
• Experience in computer data entry, call centres or a busy medical institution; typing speed of at least 60 words per minute.
• Fluency in English and the local language (oral and written).
• External applicants in the Professional category must be proficient in English and know at least one additional UN language (Arabic, Chinese, French, Russian or Spanish).

Required skills

• Mandatory high computer literacy in Windows and MS Office; knowledge of web page design is an asset.
• Data entry, data management principles and customer care.
• An advantage: medical terminology, secretarial and archival experience, NGO or international organization experience, and knowledge of healthcare systems such as EHRs, Power BI, SQL or IFHP data management.

Applications are made through the IOM e-recruitment system; no fees are charged and late applications are not accepted.