Operations and Information Technology (IT) Officer

About the role

The Operations and Information Technology (IT) Officer will be based in Damascus and will support the Syria Education Programme II (SEP II). The role focuses on delivering reliable IT services, strengthening cybersecurity, and managing the project’s technology assets to enable effective education delivery in conflict‑affected areas.

Key responsibilities

• Provide day‑to‑day IT support to staff and field offices, including hardware, software and network troubleshooting.
• Implement and monitor cybersecurity and digital security measures to protect project data.
• Maintain an accurate inventory of IT assets, oversee procurement and disposal processes.
• Coordinate with programme teams to ensure technology solutions meet educational and operational needs.
• Document IT procedures, create user guides, and deliver basic training to end‑users.

Required profile

• Relevant experience in IT support or operations within an international development or NGO setting.
• Demonstrated ability to work in a high‑pressure, conflict‑affected environment.
• Strong communication skills in English; Arabic proficiency is an advantage.
• Commitment to the mission of improving education access for vulnerable children.

Required skills

• IT support and troubleshooting
• Cybersecurity and digital security practices
• IT asset management
• Network administration basics