Support Services Team Leader

About the role

The Danish Refugee Council (DRC) Syria is looking for a Support Services Team Leader to support project field teams in the South area office, covering admin, HR, finance, logistics/fleet, procurement and office management. The role manages the support teams based in the South Area Office (Damascus, Rural Damascus and Daraa) and acts as a key liaison between them and the Country Office support teams. It is a management-level position based in Rural Damascus.

Key responsibilities

• Manage the day-to-day running of the Rural Damascus office and the community centres in the south, in coordination with the Area Manager
• Set up and maintain support systems (finance, logistics, fleet, HR, admin) in line with DRC SOPs and ERP systems, and report monthly on key performance indicators
• Coordinate meetings, joint planning and communication between support departments and programme teams
• Develop SOPs and training, organise documents and files, and help manage the support budget and forecasts
• Take part in senior staff meetings, support audits and reports, and ensure the support team runs efficiently when the Area Manager is away
• Act as focal point for engagement with local communities, landlords, utilities and suppliers, and support the Supply Chain Assistant in liaising with police and security actors
• Keep procurement plans, vendor lists and inventory up to date, and support fleet management and market assessments
• Drive recruitment, oversee HR procedures, support staff induction, and prepare cash forecasts, cash advances, distributions, payments, cashbooks, vouchers and payrolls
• Directly manage and coach the support service team, hold bi-weekly meetings, conduct performance reviews and upload records to Dynamics

Required profile

• At least 4 years of experience in support services (supply chain, fleet, finance, HR) in an NGO or high-profile private company; experience in the humanitarian sector preferred
• At least 2 years in a team leader or managerial role; experience managing a team is mandatory
• Understanding of humanitarian principles is essential; supply chain/procurement experience highly desirable
• Bachelor's degree in a related field (business management, finance or public administration)
• Fluent spoken and written Arabic and English

Required skills

• Proficiency in Microsoft Word, Excel and PowerPoint
• Ability to work independently, multi-task and communicate verbally and in writing

What we offer

• Fixed-term contract until 30 June 2027
• Management level (G)

To apply, candidates must submit a cover letter and an updated CV (no more than four pages) in the same language as the posting; CV-only applications are not considered. Applications close on 17 November 2026.