Area Coordination Assistant (Tier 1 & 2)

About the role

The UNDP Field Unit in Damascus supports the mobilization and placement of UN Volunteers in UN agencies, funds and programmes focused on peace, development and humanitarian assistance. The Area Coordination Assistant works under the general guidance of the Regional Manager and reports daily to the Country Coordinator, cultivating partnerships with UN agencies and host entities and supporting volunteer mobilization, business intelligence, talent sourcing and a positive volunteer experience. The post is open to Tier 1 and Tier 2 applicants only, is for local recruitment (citizens of Syria) and is filled via a UNDP NPSA contract.

Key responsibilities

• Mobilize volunteers and maintain partnerships: manage key accounts, track client satisfaction and provide business intelligence to the Country Coordinator
• Develop tailored offers and initiatives, and act as focal point for online volunteering, including accrediting online volunteering service organizations
• Contribute to business intelligence: record opportunities in the UNV CRM, prepare presentations and reports, and keep the Country Coordinator informed of changes in the UN operating environment
• Support talent acquisition: attract local talent, source hard-to-fill profiles and support advocacy and outreach campaigns
• Support the volunteer experience: onboarding, ongoing support, feedback collection, appreciation events and backfilling other Field Unit functions during peak periods

Required profile

• Secondary education; a university degree in Social Sciences or a related field is considered but not required
• Minimum of 5 years of relevant experience with a high school diploma, or 2 years with a bachelor's degree, in partnership management, operations support, client service or related areas
• Fluency in English and Arabic
• Advantageous: civil society or volunteer experience, experience with international or development organizations, and knowledge of ticket-based service management systems such as Salesforce/UNALL

Required skills

• Computer literacy and office software (MS Word, Excel)
• Databases and web-based management systems such as ERP
• Relationship management, results-based management and integration within the UN system