IT Manager – National, Damascus

About the role

Save the Children Syria's Finance & IT department is looking for an IT Manager based in Damascus. The post reports to the Finance & IT Director and supports the delivery of programmes in development and humanitarian contexts by keeping IT and communications systems efficient, aligned with the organization's strategy and able to support remote work during emergencies.

Key responsibilities

• Run all IT operations in the Syria country office and roll out new global IT policies and initiatives.
• Coordinate with regional and global teams to bring in new technologies and services.
• Manage local services, including the country office data centre, and support ICT for business.
• Plan the yearly IT budget for licenses, contracts and other costs.
• Design, prepare and maintain an emergency preparedness plan so core staff can work remotely in crises.
• Manage the global account directory and run IT training and inductions for non-IT staff.
• Design, implement and monitor backups (full, incremental, disaster-ready) for country and field offices, and handle Data Protection incidents via the Datix platform.
• Provide hardware and software support, device installation and repair, and train staff on new systems and policies.
• Lead IT security, user awareness and compliance with Global Assurance requirements, and ensure compliance with Syrian data protection law and GDPR.
• Formulate and implement business continuity and disaster recovery plans, and review the IT inventory.
• Carry out ad hoc IT tasks requested by the director and travel within Syria.

Required profile

• Bachelor's degree in information technology, computer systems or computer information systems.
• At least 7 years of experience in information management; previous INGO experience is essential.
• 1-3 years of experience as an information management manager is preferable.
• Strong written and spoken English and Arabic, and ability to give remote technical support.
• No difficulty travelling within Syria.

Required skills

• Microsoft Office suite, Agresso and Windows Server.
• Advanced understanding of IT systems for day-to-day maintenance.