ERP Account Manager – Renewals, Growth & Referrals

About the role

The ERP Account Manager – Renewals, Growth & Referrals will be responsible for nurturing existing ERP client relationships, ensuring timely contract renewals and driving additional revenue through upselling, cross‑selling and referrals. This position focuses on client satisfaction and long‑term partnership rather than new customer acquisition.

Key responsibilities

• Maintain strong relationships with existing ERP clients and act as their main business contact.
• Track contract expiry dates and secure timely renewals.
• Identify client business needs and propose upgrades, extra users, new modules, support packages, training, or customizations.
• Explore opportunities within sister companies, subsidiaries, affiliates and other entities linked to the client.
• Request and develop referrals from satisfied clients and convert them into qualified sales opportunities.
• Coordinate with internal ERP consultants, project managers and support teams to ensure client satisfaction.
• Monitor client feedback, usage patterns and open issues to mitigate churn risk.
• Prepare renewal proposals, quotations and commercial follow‑ups.
• Maintain accurate records of communications, renewal status and sales opportunities.

Required profile

• Previous experience in account management, customer success, sales or client relationship management.
• Experience in ERP, software, SaaS, IT services or business solutions is highly preferred.
• Strong communication, follow‑up and negotiation skills.
• Ability to understand business processes and client needs.
• Organised, proactive and target‑oriented.
• Good English communication skills; Arabic is a strong advantage.
• Ability to build trust and long‑term relationships with clients.

Required skills

• Basic knowledge of Odoo ERP.
• Basic knowledge of Oracle NetSuite.

What we offer

• Fixed base salary plus commission on revenue growth generated from renewals, upselling, cross‑selling, additional services and referrals.