Quality of Service (QoS) Specialist – Telecom/IT

About the role

Azurreo is seeking two Quality of Service (QoS) Specialists to join its Operations team. In this remote position you will monitor telecom site stability, manage incidents, track performance metrics and support continuous improvement across multiple projects.

Key responsibilities

• Supervise daily site stability and service performance, monitoring alarms and KPIs.
• Identify, analyse, and coordinate resolution of operational incidents, ensuring accurate tracking and reporting.
• Act as liaison between internal teams, customers and external partners to facilitate clear communication and issue resolution.
• Track QoS metrics, prepare structured KPI reports and operational summaries for internal and client use.
• Participate in root‑cause analysis and develop preventive action plans to improve service reliability.
• Maintain professional communication with customers regarding updates, incidents and service matters.

Required profile

• Bachelor’s degree in a technical field.
• Proven experience in QoS, telecom operations, network supervision or service monitoring.
• Strong written and spoken English.
• Ability to work independently in a fast‑paced environment with multiple priorities.
• Analytical mindset with problem‑solving skills and a sense of ownership.
• Full‑time availability with no conflicting commitments.

Required skills

• QoS monitoring
• Telecom operations
• Network supervision
• Incident management