Information Technology Assistant

About the role

The Danish Refugee Council is seeking an Information Technology Assistant to provide day‑to‑day technical support to its staff in Syria. The role ensures that the organization’s IT infrastructure, hardware and software run smoothly, enabling humanitarian programmes to operate effectively.

Key responsibilities

• Deliver first‑line support for desktops, laptops, printers, scanners, mobile devices and other IT equipment.
• Install, configure, maintain and troubleshoot Windows operating systems and Microsoft 365 applications.
• Assist users with standard business software, hardware issues and basic network connectivity problems.
• Maintain an inventory of IT assets and ensure compliance with organisational IT policies and security standards.
• Document incidents and resolutions in the help‑desk system.

Required profile

• Strong interest in IT support within a humanitarian or NGO environment.
• Good communication skills and ability to work with staff of varying technical backgrounds.
• Attention to detail and commitment to maintaining security and data protection standards.

Required skills

• Windows operating system administration.
• Microsoft 365 application support.
• Hardware troubleshooting for desktops, laptops, printers and scanners.
• Basic network troubleshooting and connectivity support.