Reservation Agent

About the role

We are seeking a professional, customer‑focused Reservation Agent to join our hospitality team in Syria. The successful candidate will manage guest reservations accurately and deliver excellent service throughout the booking process.

Key responsibilities

• Handle reservation enquiries via phone, email, and online booking channels.
• Process new bookings, amendments, cancellations, and confirmations with precision.
• Provide guests with information on room types, rates, packages, and hotel facilities.
• Maintain accurate guest profiles and reservation records in the hotel system.
• Coordinate with Front Office, Sales, Revenue, and other hotel departments.
• Promote available hotel services and identify upselling opportunities.
• Handle guest requests and resolve reservation‑related concerns professionally.
• Ensure compliance with the hotel’s reservation procedures and service standards.

Required profile

• Diploma or bachelor’s degree in Hospitality Management or a related field.
• Previous experience in hotel reservations, front office, or customer service.
• Experience with hotel reservation or property management systems, preferably Opera.
• Excellent Arabic and English communication skills.
• Strong customer‑service, communication, and organizational abilities.
• Good attention to detail and ability to manage multiple requests.
• Willingness to work flexible shifts, including weekends and public holidays.
• Must be based in Syria.

Required skills

• Opera reservation system