Technical Support Engineer – Solar PV

About the role

As an After‑Sales Technical Support Engineer for a solar PV company, you will be the frontline expert responsible for resolving complex technical issues on solar products and systems. You will configure, troubleshoot, and optimise solutions to ensure seamless operation for customers across central and north‑western Syria.

Key responsibilities

• Reproduce customer‑specific solar PV environments to diagnose issues and design targeted tests.
• Efficiently manage electronic support tickets, providing timely updates and clear communication.
• Act as the primary liaison between customers, Sales, and Customer Success teams, translating technical details into actionable insights.
• Troubleshoot and configure both software and hardware components, including inverters, monitoring platforms, and networking equipment.
• Document technical issues, root causes, and resolutions in the knowledge base.

Required profile

• Minimum 2 years of hands‑on technical support experience, preferably in renewable energy or related electrical/networking fields.
• Strong customer‑service orientation with a proven record of empathetic, solution‑focused support.
• Excellent written and verbal communication skills for explaining complex concepts to non‑technical stakeholders.

Required skills

• Network troubleshooting
• Hardware configuration
• Software configuration
• Solar PV inverters
• Charge controllers
• Monitoring software
• Networking equipment