Case Worker (Protection and Assistance)

About the role

IOM's Protection Division (PXD) works to reduce protection risks for people in vulnerable situations, such as separated and unaccompanied children, victims of trafficking, migrants exposed to violence and exploitation, and survivors of gender-based violence. The case worker, supervised by the Head of Programme and the AVRR Programme Coordinator, works with beneficiaries to assess their needs, set goals, build an assistance plan and follow up on its results.

Key responsibilities

• Identify eligible beneficiaries through outreach, partner requests and screening, and conduct intake interviews and assessments in line with IOM rules and templates.
• Inform people about available services, eligibility and referral pathways, and complete intake forms where eligible.
• Refer people to external services when they are not eligible or do not want IOM services.
• Develop a case plan with the individual, submit it to the case manager for approval, and deliver or organise services such as shelter, health care, legal and counselling support, documentation, return and reintegration assistance, livelihoods and education access, family assessment and reunification.
• Monitor service quality and follow up on beneficiary progress, updating the Senior Case Worker on issues and roadblocks.
• Complete case files and enter data in IOM MiMOSA, coordinate costing and billing with finance and procurement, maintain beneficiary statistics and provide reports.
• Undertake duty travel as required.

Required profile

• University degree in social work, psychology, law or a related field with three years of relevant experience, or high school diploma with five years of professional experience.
• Experience in protection, counter-trafficking, child protection, return and reintegration, gender-based violence and/or humanitarian affairs, working with vulnerable populations and in community-based services.
• Fluency in English and Arabic (oral and written).

Required skills

• Knowledge of human rights and rights protection, social work theory and evidence-based practice, and human behaviour and development.
• Understanding of community-based protection, national protection systems and best-practice partnership models.
• Ability to provide trauma-informed, age, gender and diversity-appropriate care, with good analytical and report-writing skills and strict confidentiality.