Receptionist – Guest Service Expert

About the role

We are looking for a professional, customer‑focused Receptionist to be the first point of contact for clients and visitors at our Damascus office. The role combines front‑desk duties with administrative support, ensuring a welcoming environment and smooth daily operations.

Key responsibilities

• Greet clients and visitors, creating a positive first impression.
• Manage the reception area and maintain a professional office environment.
• Assign walk‑in leads to consultants following company procedures.
• Handle incoming calls, inquiries and direct them to the appropriate departments.
• Schedule appointments and coordinate client meetings.
• Oversee inbound and outbound shipments, courier services and document deliveries.
• Provide basic information about company services to clients.
• Maintain accurate records of visitors, inquiries and client interactions.
• Support consultants and operational teams with administrative tasks.
• Ensure proper filing, organization and handling of client documents.
• Monitor office supplies and coordinate replenishment.
• Assist with general office administration and special projects as assigned.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Hospitality, Customer Service or a related field.
• 1–3 years of experience in reception, front‑desk or administrative support.
• Excellent communication skills in English and Arabic, both spoken and written.
• Strong attention to detail, organizational and multitasking abilities.
• Professional demeanor and ability to work in a fast‑paced environment.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM systems (preferred).